Cruising is one of the most relaxing and exciting ways to explore the world, but there’s an unfortunate scam some travelers have encountered that can put a damper on the experience: port fee scams. Scammers have been targeting cruisers, posing as officials or representatives to collect unauthorized fees under the guise of legitimate port charges or taxes.
As your trusted travel planner, I want to make sure you’re informed and prepared so you can enjoy your vacation worry-free. Here’s everything you need to know to protect yourself from these scams.
What Are Port Fee Scams?
Port fees are legitimate charges imposed by cruise lines and ports of call to cover docking and operational costs. These fees are typically included in the cost of your cruise booking, or clearly outlined in your payment details. Scammers, however, may try to contact you—via email, phone, or even in person—claiming you owe additional fees that must be paid immediately to avoid disruptions to your trip.
How to Avoid Falling for a Scam
- Only Pay Through Trusted Channels
Cruise lines and reputable travel agencies like mine are the only authorized entities to collect payments related to your booking. If someone outside of your confirmed booking contacts you about port fees or other charges, it’s a red flag. - Verify Before You Pay
If you receive a request for additional payments, verify its legitimacy before taking any action. Contact me or the cruise line directly to confirm whether the request is valid. Never provide payment or personal information to an unknown source. - Stay Alert to Suspicious Communications
Scammers may use urgent language to pressure you into making quick decisions. Always take your time to review any communication, and if anything feels off, trust your instincts. I’m here to help if you have doubts or need advice.
What to Do If You Encounter a Scam
If you suspect you’ve been targeted by a port fee scam, do the following:
- Don’t engage. Avoid providing any personal or financial information.
- Document the interaction. Take note of the sender’s contact details and any suspicious messages you’ve received.
- Report it. Let me know right away so I can assist you in reporting the incident to the cruise line or relevant authorities.
Enjoy Your Cruise With Peace of Mind
Your safety and satisfaction are my top priorities, and I’m committed to ensuring your cruise is smooth and enjoyable from start to finish. By staying informed and vigilant, you can avoid unnecessary stress and focus on what truly matters—relaxing and making memories on your dream vacation.